Phone Response System
FAQ
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Coaches and Team Managers
How it Works
Receiving Emails as Voice Messages from email2phone.net
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A user account is created with email2phone.net and an email address similar to yourname@email2phone.net is assigned.
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Emails may be sent directly to this address.
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The users may also set the preference in their regular email service (AOL, Yahoo, Gmail, etc.) to forward emails to yourname@email2phone.net.
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Emails that are received by email2phone.net are converted into a high-quality voice messages and delivered to the specified phone number. Attachments to emails must be in .wav format for email2phone to recognize and play. email2phone.net provides a filter, enabling the user to pre-select which emails they want to receive.
5
When called with a new email voice message, if there is no answer and the user has selected ‘phone voice mail enabled’ when setting up their account, email2phone.net will leave the voice message on the user’s phone voice mail. If the user did not select ‘phone voice mail enabled’, email2phone.net will call the user back at 5, 15, 30 and twice at 60 minute intervals, and also place the voice message in the user's email2phone.net Message History as a new message
6

Multiple phone numbers may be used with email2phone.net. You may select to have email2phone.net call each number sequentially or simultaneously.

  • email2phone.net sequential calling will begin with the first number and will call each number in sequence until the call is accepted or a ‘voice mail enabled’ phone is reached.

  • email2phone.net simultaneous calling provides two options:

    • The system will dial all numbers at once and continue calling each number until all calls are accepted or a voice mail is left on phones with voice mail enabled.

    • The system will call each number simultaneously until the first call is accepted or a ‘voice mail enabled’ phone is reached.
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When a new voice message is received by the user, the email2phone.net telephone key response system provides the user several options for listening, saving, deleting and replying to the new and saved voice emails.
Dialing-In to Hear Emails as Voice Messages
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Using any phone line, the user can dial into their email2phone.net account and choose the messages they want listen to as high-quality voice messages.
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The system will request a personal identification number (PIN) in order to log-in.
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email2phone.net will tell the user how many new and saved messages they have and provide access to the email2phone.net phone response system
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An optional feature of email2phone.net provides the user the ability to add up to nine ‘mailboxes’ to their email2phone.net account. This option is normally used instead of forwarding emails from email service accounts. The mailboxes provide access to unopened emails in their email services accounts such as AOL, Yahoo and Gmail.
5
When called with a new email voice message, if there is no answer and the user has selected ‘phone voice mail enabled’ when setting up their account, email2phone.net will leave the voice message on the user’s phone voice mail. If the user did not select ‘phone voice mail enabled’, email2phone.net will call the user back at 5, 15, 30 and twice at 60 minute intervals, and also place the voice message in the user's email2phone.net Message History as a new message
Replying to Voice Messages Received from email2phone.net
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The receiver of the email2phone.net voice message has the option to reply to the sender.
2
After depressing the 'reply' phone key, the user receives a prompt and then speaks their reply into the phone, which is recorded as a voice (.WAV) file on the email2phone.net system. Simultaneously, a text notification email, with a link to the voice file in it indicating that there is a reply from the receiver, is sent back to the original sender.
3
The original sender clicks on the link provided in the text email. That link will allow the original sender to play the recorded voice (.WAV) file response by the receiver.